TERMS AND CONDITIONS

Last updated: 26 August 2026

These Terms and Conditions apply to the use of madeleinepark.co and the services provided by Madeleine Park Pty Ltd ABN 41 641 255 021, trading as Madeleine Park (“Madeleine Park”, “we”, “us” or “our”).

By using this website, submitting an enquiry or booking a service, you agree to these Terms and Conditions.

1. OUR SERVICES

Madeleine Park provides services that may include:

  • Personal styling consultations

  • Virtual and in-person styling services

  • Wardrobe and shopping guidance

  • Corporate presentations, workshops and consulting

  • Media commentary, presenting and related services

  • Newsletter and editorial content

  • Complimentary introductory consultations

The scope, format, price and inclusions of a service will be described on the relevant webpage, booking page, proposal or written agreement.

2. WEBSITE INFORMATION

We take reasonable care to ensure that information published on this website is accurate and current. However, content may be updated, corrected or removed without notice.

Website and newsletter content is provided for general informational and educational purposes. It does not constitute medical, psychological, financial, legal or other regulated professional advice.

3. BOOKINGS

Bookings may be made through our website, Acuity Scheduling or another method approved by us.

A booking is confirmed when you receive a confirmation email or other written confirmation. You are responsible for providing accurate information and checking the date, time, location and format of your appointment.

A complimentary consultation is an introductory conversation intended to identify your needs and recommend an appropriate service. It does not include the complete advice or deliverables available through a paid styling service.

4. FEES AND PAYMENTS

The applicable fee will be displayed on the booking page, stated in a proposal or confirmed with you before the service is provided.

All prices are displayed in Australian dollars. Taxes will only be applied where required by law.

Payments may be processed by Acuity Scheduling, Squarespace or another third-party payment provider. These providers may have their own terms and privacy policies.

We may change our prices at any time. A price change will not affect a booking that has already been confirmed and paid for unless both parties agree otherwise.

5. CANCELLATIONS AND RESCHEDULING

Any cancellation period, rescheduling requirements, missed-appointment terms or applicable fees will be clearly disclosed during the booking process or confirmed in writing before payment.

If no cancellation fee or minimum notice period is disclosed before booking, no undisclosed fee will be imposed.

If we need to cancel or reschedule a paid service, we will offer a suitable replacement time or an appropriate refund.

Nothing in this section excludes or limits any rights or remedies available under the Australian Consumer Law.

6. CLIENT RESPONSIBILITIES

When using our services, you agree to:

  • Provide accurate and relevant information

  • Attend scheduled appointments on time

  • Communicate respectfully and professionally

  • Inform us of anything that may affect delivery of the service

  • Make your own final decisions about clothing, products and purchases

Styling recommendations are based on the preferences, circumstances and information you provide.

7. PURCHASES AND THIRD-PARTY PRODUCTS

You are responsible for deciding whether to purchase a product recommended during a styling service.

Products purchased from retailers or third-party platforms are subject to the retailer’s pricing, availability, delivery, return and refund policies.

Links to retailers, Depop, podcast platforms, media publications, social networks and other external websites are provided for convenience. We do not control or accept responsibility for third-party websites, products or services.

Any paid partnership, affiliate commission or other material commercial relationship will be disclosed where required.

8. SERVICE STANDARDS AND RESULTS

We will provide our services with due care and skill.

Personal style is subjective, and we cannot guarantee a specific personal, professional, financial or commercial outcome from using our services or following a recommendation.

Nothing in these Terms and Conditions excludes, restricts or modifies a consumer guarantee, right or remedy that cannot legally be excluded under the Australian Consumer Law.

9. INTELLECTUAL PROPERTY

Unless otherwise stated, the website and its content, including its text, photographs, graphics, branding, videos, newsletters, downloads and styling materials, are owned by or licensed to Madeleine Park Pty Ltd.

You may access this content for personal, non-commercial use.

You must not reproduce, republish, distribute, sell, modify or commercially exploit our content without prior written permission.

Third-party trademarks, photographs and other materials remain the property of their respective owners.

10. CLIENT MATERIALS

If you provide photographs, measurements, wardrobe information or other materials, you give us permission to use them only as reasonably necessary to provide the requested service.

We will not publish identifiable client photographs, testimonials, styling details or personal stories for promotional purposes without permission.

11. NEWSLETTER AND COMMUNICATIONS

You may choose to subscribe to Madeleine’s newsletter.

Marketing communications will only be sent where permitted by law. They will identify the sender and contain a working method for unsubscribing.

You may unsubscribe from marketing communications at any time. Necessary booking, payment and service-related messages may still be sent in connection with a service you have requested.

12. PRIVACY

Our handling of personal information is explained in our Privacy Policy:

https://madeleinepark.co/privacy-policy

13. WEBSITE USE AND SECURITY

We take reasonable steps to maintain the website, but we do not guarantee that it will always be available, uninterrupted or free from errors or harmful components.

You must not misuse the website, interfere with its operation, attempt unauthorised access or use its content for an unlawful purpose.

14. LIABILITY

To the maximum extent permitted by law, we are not responsible for indirect or consequential loss arising solely from the use of this website, reliance on general website content or the acts or omissions of third-party providers.

Our liability is not excluded, restricted or modified where doing so would be unlawful, including under the Australian Consumer Law.

15. COMPLAINTS AND DISPUTES

If you have a concern about a service, please contact us at contact@madeleinepark.co. We will make a reasonable effort to address the matter promptly and fairly.

If a dispute cannot be resolved directly, the parties may agree to participate in mediation before commencing court proceedings.

Nothing in this section prevents either party from exercising a legal or statutory right.

16. CHANGES TO THESE TERMS

We may update these Terms and Conditions when our services, website or legal obligations change.

The current version will be published on this page with a revised “Last updated” date.

Changes will not retrospectively alter an existing confirmed booking unless agreed by both parties or required by law.

17. GOVERNING LAW

These Terms and Conditions are governed by the laws of New South Wales, Australia.

18. CONTACT

Madeleine Park Pty Ltd
ABN 41 641 255 021
Email: contact@madeleinepark.co
Website: https://madeleinepark.co