PRIVACY POLICY

Last updated: 26 August 2026

Madeleine Park Pty Ltd, ABN 41 641 255 021, trading as Madeleine Park (“Madeleine Park”, “we”, “us” or “our”), respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit madeleinepark.co, contact us, subscribe to the newsletter or book a service.

1. PERSONAL INFORMATION WE MAY COLLECT

Depending on how you interact with us, we may collect:

  • Your name

  • Email address

  • Telephone number

  • Booking and appointment information

  • Billing and transaction information

  • Enquiry and correspondence details

  • Styling preferences, sizes, measurements and wardrobe information

  • Photographs or other materials you voluntarily provide

  • Newsletter preferences

  • Testimonials and feedback

  • Website information such as your IP address, browser, device and cookie data

Payment-card details are generally processed by third-party payment providers and are not stored directly by us.

Please avoid providing sensitive information unless it is reasonably necessary for the requested service and you are comfortable providing it.

2. HOW WE COLLECT INFORMATION

We may collect personal information:

  • Directly from you

  • Through website and enquiry forms

  • Through newsletter registration

  • Through Acuity Scheduling or another booking system

  • Through email, telephone, text message or social media

  • During consultations and styling services

  • Through cookies, analytics and similar technologies

  • From authorised service providers where necessary to complete a booking or enquiry

3. HOW WE USE INFORMATION

We may use personal information to:

  • Answer questions and enquiries

  • Arrange and manage appointments

  • Deliver personal styling, corporate and media services

  • Process payments and maintain transaction records

  • Personalise styling recommendations

  • Send booking confirmations and service communications

  • Send newsletters and marketing communications where permitted

  • Operate, maintain and improve the website

  • Understand website performance and engagement

  • Prevent misuse, fraud and security incidents

  • Meet legal, accounting and regulatory requirements

  • Resolve complaints or disputes

We will not use personal information for an unrelated purpose unless we obtain permission or the use is permitted or required by law.

4. NEWSLETTER AND MARKETING

When you subscribe to Madeleine’s newsletter, we may use your name and email address to send newsletters, editorial content, updates and relevant offers.

Marketing communications will identify the sender and include a working unsubscribe option.

You can unsubscribe at any time using the link provided in an email or by contacting contact@madeleinepark.co.

Unsubscribing from marketing does not prevent us from sending necessary booking, payment or service-related communications.

5. COOKIES AND ANALYTICS

The website may use cookies and similar technologies to:

  • Operate essential website functions

  • Remember visitor preferences

  • Understand website traffic and usage

  • Measure performance

  • Improve website content and services

Squarespace and any connected analytics or social-media services may use their own cookies.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect how the website functions.

6. DISCLOSURE TO SERVICE PROVIDERS

We may disclose personal information to trusted providers where reasonably necessary, including:

  • Squarespace, which hosts the website

  • Acuity Scheduling, which manages appointments

  • Payment processors

  • Newsletter and email-marketing providers

  • Website analytics providers

  • Cloud-storage, technology and security providers

  • Contractors assisting with authorised business services

  • Professional advisers such as accountants, insurers and lawyers

These providers may only use personal information for the services they perform or as otherwise permitted by their terms and applicable laws.

We may also disclose information when required by law or when reasonably necessary to protect our legal rights or another person’s safety.

We do not sell personal information.

7. OVERSEAS PROCESSING AND STORAGE

Some service providers may process or store information outside Australia, including in the United States and other countries where those providers operate.

Privacy protections in another country may differ from Australian protections. Where applicable, we take reasonable steps to use reputable providers and manage overseas disclosures in accordance with relevant legal requirements.

8. DATA SECURITY

We take reasonable administrative, technical and organisational steps to protect personal information against loss, misuse, interference and unauthorised access, modification or disclosure.

No method of internet transmission or electronic storage can be guaranteed to be completely secure.

Please contact us promptly if you believe information provided to us may have been compromised.

9. RETENTION

We retain personal information only for as long as reasonably necessary to:

  • Provide requested services

  • Manage our relationship with you

  • Meet legal, tax and accounting requirements

  • Resolve complaints or disputes

  • Protect legitimate business interests

When information is no longer required, we will take reasonable steps to delete, destroy or de-identify it, subject to applicable recordkeeping obligations.

10. ACCESS AND CORRECTION

You may request access to or correction of personal information we hold about you by emailing contact@madeleinepark.co.

We may need to verify your identity before responding.

In limited circumstances, we may be permitted to refuse access. Where required, we will explain the reason and available complaint options.

11. PRIVACY COMPLAINTS

If you have a concern or complaint about how we have handled personal information, please contact us.

We will review the matter and aim to respond within a reasonable period.

If the Privacy Act applies and you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner at https://www.oaic.gov.au.

12. EXTERNAL WEBSITES

The website may link to third-party services such as Acuity Scheduling, Depop, podcast platforms, media publications and social networks.

These services maintain their own privacy policies. We are not responsible for how a third party handles information after you leave our website.

13. CHILDREN’S PRIVACY

The website and services are primarily intended for adults.

If a person under 18 provides personal information or books a service, we may request the involvement or permission of a parent or guardian where appropriate.

14. CHANGES TO THIS POLICY

We may update this Privacy Policy when our practices, service providers or legal obligations change.

The latest version will be published on this page with an updated revision date.

15. CONTACT

Madeleine Park Pty Ltd
ABN 41 641 255 021
Email: contact@madeleinepark.co
Website: https://madeleinepark.co